Shipping and returns
When can I expect my order to arrive?
All orders are expected to arrive within 2 working days.
I wish my order would arrive sooner than 2 days, is this possible?
If you - for any reason - wish to receive your order sooner than 2 days, you can send a request to email@example.com. We will do our very best to deliver your items as soon as possible. No guarantees on these request can be given.
Can I order from my country?
We are very happy to take on international orders. Shipping is free worldwide. Unfortunately, we cannot guarantee delivery within 2 days for international orders. We will contact you by email about the expected delivery date.
Can I choose the delivery company?
Deblon Sports primarily sends the orders with DHL parcel service.
EXCHANGES & RETURNS
In case you wish to exchange or return any items of your order, please inform us within 14 days. Send us a message to firstname.lastname@example.org with the following information:
Your order number
The items you wish to return
If you want to exchange state the preferred size and item
Your bank information (IBAN and name)
Once we received your email we will contact you to give you the authorization to return. After you get the authorization you can send the items within 1-3 days to the following address:
Customer Service (returns)
1071 HS Amsterdam
Please make sure your items are returned new, unused and with all Deblon Sports garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Once Deblon Sports has received and inspected your return, you will receive an email notifying you that you have been credited back for your return.
Deblon Sports will not refund the shipping costs of returns and exchanges.